Location: Makati, Philippines

Department: Quality Control

Reporting to: 

Join RONIN, part of the Rippleffect Group, a partnership of highly-connected digital brands, with an international presence and curiosity at its core.

RONIN goes beyond traditional data collection, finding hard-to reach respondents and helping clients make informed decisions from global research.a global, market-leading research organisation of over 30 years, with award-winning, multichannel data collection methods, and recognised leader in B2B, Healthcare and hard-to-reach survey research. We are pioneers in online, CATI and digital recruitment, conducting complex multi-country studies in more than 50 languages across the world.

About Us

RONIN International are a market-leading research organisation whose comprehensive range of services help organisations fully understand the thoughts and behaviours of their customers. We have an excellent track record in delivering thorough and insightful results to even the most challenging briefs. Offering both qualitative and quantitative market research worldwide, we are proud to be the research partner of many leading global brands.

Our clients are the largest firms in the Technology and Healthcare sectors, including IBM, Microsoft and Sanofi, plus market research agencies and consulting firms such as Kantar, GfK and Ipsos, who use our Global Data Collection Centre for consistent, high quality-data.

RONIN International and its international subsidiaries, RONIN Research GmbH in Germany, RONIN Research Inc. in the USA and RONIN Research HK, in Hong Kong, are part of the independently owned Rippleffect Group, alongside our sister companies: Reading Room, a user-led, data-centric consultancy helping clients realise their digital ambitions, from deep dive and digital strategy, through to design, technology and communications; and Fat Media, experts in digital marketing & websites for growth focused businesses.

JOB PURPOSE

This role will work within the Quality Control (QC) department at RONIN. The QC department takes responsibility for all CATI Centre (call centre) quality control operations, primarily focused on quality assessment and monitoring of market research call recordings.

Key Responsibilities & Accountabilities:

• Carry out quality control and assessment tasks of market research calls;
• Download relevant recordings for QC work, including as applicable, completed interviews, weekly monitoring, and first shift monitoring quality control monitoring;
• Keep the QC area tidy and organised in the relevant network drive or SharePoint location;
• Accurately time questionnaires for market research projects;
• Organise and conduct feedback sessions with interviewers and QCers;
• Validate market research participant identity, credentials, and update records as required, by reaching out via telephone or other means in accordance with our procedures;
• Update relevant records relating to market research participants following from validation and checking procedures and achieve the highest standards of accuracy for data entry;
• Contribute to the improvement of participation validation processes;
• Edit and anonymise recordings using appropriate (provided) software;
• Support our teams with transcription management;
• Prepare materials to be dispatched to external suppliers and QCers, including recordings for transcription, and other types of deliverables as required, confirming receipt of deliverables, checking the quality of delivered files;
• Become familiar with and ensure all activities conform to applicable standards such as ISO 20252, ISO 27001, applicable codes of conduct, and applicable data protection law;
• Other duties as the need arises.

QUALIFICATIONS

• At least one year of experience in market research preferred but not required.
• Experience of working in a call centre advantageous but not required.
• Good working knowledge of Microsoft Word and Excel.
• Excellent knowledge of English (written and verbal) required.
• Knowledge of another language at professional level advantageous but not required.
• Strong timekeeping and organisation skills.
• Ability to effectively prioritise their work.
• Good at working as part of a team.
• Excellent eye for detail.
• Proactive attitude.
• Focused on delivery of quality without compromising deadlines.

Why, and how to apply…

If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining Ronin.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role. You can find out more about our hiring process <<here>>.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

RONIN International is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more about us: https://www.ronin.com/.