Location: Makati City, Philippines (Office-based)

Salary range: PHP 25k-30k

About Us:

RONIN International (part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research services globally, we are proud to be the trusted market research partner of many leading global brands. Our HQ is in London supported by local offices in Lancaster, Hamburg, New York, Hong Kong and our new office in Manila (Makati). 

The Opportunity

This role will work within the Quality Control (QC) department at RONIN. The QC department takes responsibility for all CATI Centre (call centre) quality control operations, primarily focused on quality assessment and monitoring of market research call recordings.

Key Responsibilities & Accountabilities:

• Carry out quality control and assessment tasks of market research calls;
• Download relevant recordings for QC work, including as applicable, completed interviews, weekly monitoring, and first shift monitoring quality control monitoring;
• Keep the QC area tidy and organised in the relevant network drive or SharePoint location;
• Accurately time questionnaires for market research projects;
• Organise and conduct feedback sessions with interviewers and QCers;
• Validate market research participant identity, credentials, and update records as required, by reaching out via telephone or other means in accordance with our procedures;
• Update relevant records relating to market research participants following from validation and checking procedures and achieve the highest standards of accuracy for data entry;
• Contribute to the improvement of participation validation processes;
• Edit and anonymise recordings using appropriate (provided) software;
• Support our teams with transcription management;
• Prepare materials to be dispatched to external suppliers and QCers, including recordings for transcription, and other types of deliverables as required, confirming receipt of deliverables, checking the quality of delivered files;
• Become familiar with and ensure all activities conform to applicable standards such as ISO 20252, ISO 27001, applicable codes of conduct, and applicable data protection law;
• Other duties as the need arises.

About You: (You don’t need to tick all the boxes to be considered, so please do still apply if you have most of what we’re looking for)

Experience and Knowledge:

• At least one year of experience in market research preferred but not required.
• Experience of working in a call centre advantageous but not required.
• Good working knowledge of Microsoft Word and Excel.
• Excellent knowledge of English (written and verbal) required.
• Knowledge of another language at professional level advantageous but not required.
• Strong timekeeping and organisation skills.
• Ability to effectively prioritise their work.
• Good at working as part of a team.
• Excellent eye for detail.
• A proactive attitude.
• Focused on delivery of quality without compromising deadlines.

Please note that this role will be offered on an independent contractor basis. The successful candidate will be responsible for their own tax contributions. RONIN International is currently in the process of registering a local entity in the Philippines and opportunities to transfer to our local payroll once our registration is complete will be offered to individual contractors on that occasion.

Why, and how to apply…

If you are looking for ...., get in touch with us right away by sending your CV & a short cover note highlighting why you are interested in this role and joining Fat Media/Reading Room/RONIN.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role. 

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

Rippleffect Group is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more about us: https://www.ronin.com/