Location: Manila, Philippines (Office-based)

Department: Survey Compliance

Reporting to: Survey Compliance Manager

Monthly Fee: PHP 35,000 - 40,000

Hours per week: 

ABOUT US:

Join RONIN, part of the Rippleffect Group, a partnership of highly-connected digital brands, with an international presence and curiosity at its core.

RONIN goes beyond traditional data collection, finding hard-to reach respondents and helping clients make informed decisions from global research. We are a global, market-leading research organisation of over 30 years, with award-winning, multichannel data collection methods, and recognised leader in B2B, Healthcare and hard-to-reach survey research. We are pioneers in online, CATI and digital recruitment, conducting complex multi-country studies in more than 50 languages across the world.

ABOUT THE ROLE: 

This role will support the Survey Compliance (SC) department at RONIN. The SC department takes responsibility for the testing and translation of all market research questionnaires and other materials, transcription of interview recordings, including transcript post-editing, translation, coding of open-ended answers and code frame development.

POSITION SUMMARY:

The Survey Compliance Executive is responsible for the execution of all day-to-day Survey Compliance tasks on our projects, as outlined above—which includes internal task delivery and the outsourcing of such tasks to approved vendors, depending on capacity and languages.

CORE DUTIES:

• Executing all Survey Compliance tasks, including but not limited to, link testing, questionnaire review, overlay, translation, transcription, coding, code frame development.
• Liaising with external partners responsible for the delivery and execution of Survey Compliance tasks, including language service providers, freelancers and other suppliers.
• Preparing materials to be dispatched to external suppliers, including materials for translation, recordings for transcription, data files for coding and other types of deliverables as required, confirming receipt of deliverables, checking the quality of delivered files.
• Administration of Survey Compliance suppliers, including commissioning of work, raising purchase orders, reviewing, and approving supplier invoices, as well as sharing feedback to the departmental head on supplier performance as required.
• Helping to proactively identify improvements that can be made to processes within the Survey Compliance department together with the Survey Compliance Manager.
• Developing a strong understanding of survey design across methodologies to support RONIN’s overall service offering and knowledge in that area of expertise.
• Attending KO meetings to provide estimate costs and timelines for Survey Compliance tasks, including sharing any queries relevant to the Survey Compliance departmental.

OTHER DUTIES:

• Assist in keeping departmental task trackers accurate and up-to-date.
• Assist in maintaining internal databases, such as the translation database, for the good management and effective execution of Survey Compliance tasks.
• Conduct independent quality control on Survey Compliance tasks executed by other team members and logging relevant findings in provided quality control forms and documentation.
• Work closely with other RONIN internal departments, including PM, Survey Solutions, QC and fieldwork departments in the timely execution of Survey Compliance tasks.
• Become familiar with Forsta and all other software used in the performance of the role and Survey Compliance duties to be able to give advice to your team.
• Become familiar with and ensure all activities conform to applicable standards such as ISO 20252, ISO 27001, applicable codes of conduct, and applicable data protection law.
• Other duties as the need arises.

Please note that this role will be offered on an independent contractor basis. The successful candidate will be responsible for their own tax contributions. RONIN International is currently in the process of registering a local entity in the Philippines and opportunities to transfer to our local payroll once our registration is complete will be offered to individual contractors on that occasion.

ABOUT YOU: (You don’t need to tick all the boxes to be considered, so please do still apply if you have most of what we’re looking for)

Qualifications and Training:

Bachelor's degree in business studies or equivalent

A language degree in translations, interpretation, linguistics, literary studies, etc.

Knowledge and Skills:

Effective written and verbal communication

Working knowledge of market research methodologies

Microsoft Office skills: Internet, Outlook, Word, Excel and Powerpoint

Ability to apply internal checklist and process to own work

Knowledge of English at fluent/professional level

Understanding of the relation between time, cost and quality in project management

Basic Excel knowledge and skills: can use simple functions like SUM, AVERAGE, MIN, and MAX. Apply basic formatting to cells and text, use correct cell referencing (ranges and formulas), keyboard shortcuts, and handle basic data (soft, filter, copy, cut, and paste).

Intermediate MS Word knowledge and skills: can create templates, set up page layouts, utilize SmartArt and other formatting tools, use bookmarks, and adjust documents to suit business needs.

Working knowledge and skills of internet: can perform tasks like searching online, using email, and navigating websites to verify data and finding information. 

Excellent organisational skills

Experience:

Experience of fast-paced, deadline-driven environments 

Working in market research

Experience of working across multiple different projects applying skills consistently across the range of work

Working with data and building reports and spreadsheets

Exposure to international teams and a diverse cultural context

Transcription of audio files into English

Translation of materials/documents into English

Data coding in excel

Personal Attributes:

Ability to work with autonomy and under pressure

Collaborative and an effective team player

Excellent time management

Meticulous with great attention to detail

Methodical and process driven

Committed to quality

Work within our Values

Ability to adapt communication to different audiences and purposes

Work collaboratively with others to achieve common goals, sharing responsibilities

Why, and how to apply…

If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining Ronin.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic Background check and employment references.

RONIN International is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more about us: https://www.ronin.com/.